We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.įor large items such as bikes, trainers and associated large / bulky accessories and wheels, we reserve the right to charge a re-stocking fee of 5% to cover our administration costs. The item(s) must be returned in its original packaging with all labels and tags and with all enclosed documentation. In the case of cycling shorts please ensure that underwear is worn when first trying them on. * Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item.
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Sorry, we cannot accept returns of books or software where any seals have been broken or working products that have been used. For an accurate price, please contact us before returning your item. Payment for this must be provided before we will send out the replacement item.įor European and International orders the charge will vary depending on the current cost of delivery to that country.
(Note: For larger items such as wheels, smart trainers, this charge may vary and you will be informed of the price before the item is sent). Where you require an exchange, for example, because a size has been incorrectly ordered, we will make a £4.95 charge or deduct the value from Reward Points where available, to cover re-delivery costs. Delivery charges are only refundable if you have canceled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made. We will issue a refund, credit or exchange the item for a different size / colour if preferred. You must notify us in writing within 14 working days of placing your order, by post or email of your intention to do this. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt.
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